Friday, November 13, 2009

I love Homestreet Bank!

This is a true story. I am not a paid spokesperson for Homestreet Bank (though I'm happy to be if you guys call).

I went into the Wedgwood branch of Homestreet today to get out some cash. I ran into Gina who I mentioned my last post. I asked if she'd gotten my amusing (to me) voice mail about vanquishing the ATM machine. She said yes and asked what I'd written in my blog. Huh? It took me a minute to figure out what she was talking about. Then she paraphrased the line I wrote about her jumping right in.

Turns out that their marketing department must have a web crawler that alerts them to "media" hits, and I guess my post must have hit their radar. Apparently, they contacted Gina to find out if there was a problem that needed to be fixed. It went to the head honcho of marketing, did the hokey pokey and ended up with the president of the bank. SERIOUSLY? What's funny is that only two lines of the entry was quoted and it was something like "Gina said". Not very informative. So she was pretty well in the dark.

Apparently, my humorous writing style of my last post didn't entirely convey that not ONLY did Gina make sure my problem was fixed, she and every person at Homestreet Bank ROCKS! I don't go in that often, but they all know me when I do. I don't have to call a corporate number to get help. I call the branch and they either help me right out or they make the calls and get back to me. I've been pointed to a corporate number once and that was for help on the website that the branch simply couldn't help with.

When I had to go back and get copies of our cleared rent checks for a YEAR? One of the employees probably spent an hour going through screen after screen after screen of check images to find the 6 I needed (I had the latest ones). Then called me back late on a Friday afternoon to say they were done and she'd look out for Mike to come and get them.

I've never had an interaction with them that was less than happy making. So honestly? I can't imagine EVER banking anywhere else, and wish we'd switched more than three years ago. I'll be emailing "whomever" to make sure they know this. Although I'm sure it will show up on their webcrawler by Monday morning.

1 comment:

Anonymous said...

This is SO great! People (like me!) complain regularly but forget to publicize the good stuff. Good for you!