Wednesday, July 28, 2010

The Queen of RTFM

Comment from Coworker

I'm one of the goddesses of process in my domain. I work with a lot of data, and it's important to keep it straight. Because I HATE it when my director comes to me and says "Why is this data all crooked??"

My main job involves a system with an incredibly crappy user interface. Crappy user interfaces aren't just a pain to work with. They lead to enormous amounts of user error. When something isn't intuitive, you do it wrong. So, since I want clean data, I document stuff. So, no, it isn't your fault. Windows really DOES suck rotten eggs.

I don't just point people to documents that some "professional" put together. I painstakingly put together VERY targeted documents WITH pictures AND cheat sheets that say "This custom data field refers to x and y, but not z. Please don't enter a value for z here. It goes in the next custom data field." Really, I try to make it as easy as possible on folks to work with a system they LOATHE.

Honestly? I get tired of those who say "I don't know how to do that." Well, I've showed you AND I've pointed you to help files AND I've been nice while I've done it for the last 18 months. Ok, so I haven't been nice, but still. No I'm NOT going to send you a hard copy, because you're going to print it and keep it on your desk for 3 years and get all annoyed when you're doing it wrong because I've updated the process 3 times due to changing business requirements.

Well, the coworker in question got me in an educating mood. He couldn't find something in the system, so I gave him a sarcastic comment about teaching him how to use a wildcard search. That's when he called Paul and me "The King and Queen of RTFM". Apparently, Paul had been doing the same thing to him that day. I like to think my coworker meant that with affection. But I like it either way.

1 comment:

Itty Bitty Crazy said...

Why stop there?

Queen of FDB (falling down badly)

Queen of JHC (Jewish holiday cooking)

Queen of RDTD (Rip down that drywall)

Queen of YYCHML (Yes you can have my lawnmower). Thanks, BTW! My man sure worked up a sweat! Well, if he won't damn well earn enough money to hire staff, that's HIS problem.

But I digress...

Better get BTW